Information for Patients

Our practice follows the guidelines set out by the College of Dental Surgeons of BC and the BC Centre for Disease Control in addition to Work Safe BC guidelines. Follow the link below to learn more about some of the safety measures we are taking at our office to help to keep you and our staff safe at this time. 

Learn More About Our Safety Protocols

When coming to your first appointment, we ask that you bring your current insurance plan and, if possible, your medical history for our review.

X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They are helpful for seeing beneath gum tissue and between teeth. 

Using X-rays, we are able to see the absence (or presence) of teeth in your mouth (including things like missing permanent teeth, impacted teeth, the position of your wisdom teeth and more), as well as the level of bone in your jaw if it has deteriorated due to missing teeth fr advanced periodontal disease.

Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with X-rays. 

We aks that you arrive at least 10 minutes early to your appointment with us in order to give yourself enough time to fill out any required forms or documentation - such as our New Patient Form.

Our office is open during the following hours:

Yes! We are very happy to welcome new patients to our dental office. Please contact us to request an appointment for you or your family.
 

Yes. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits to which you are entitled. 

We are able to electronically submit paperwork to your insurance company on your behalf. Our staff also send our treatment plans for pre-authorization by your insurance provider to determine what your plan will cover specifically. 

Depending on how diligent you are about your at-home care, the condition of your smile and your risk of cavities, the recommendations we provide for your preventive treatments may vary.

We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations. 

To help minimize the risk of further damage or decay, patients who are considered to be 'at-risk' of developing oral health issues may be recommended ot see a dentist every three or four months.

For clients with healthy smiles, we recommend visiting the dentist every six months. 

Learn More

Insurance policies differ in what's covered. The '9-month-rule' refers to how frequently you can have a recall exam, polish and fluoride. However, this doesn't mean that you will not be able to have your teeth cleaned.

Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleed.